Experience Investigators by 360Connext

FEBRUARY 9, 2015

As more leaders discuss becoming customer-centric, I wonder how many actually walk the talk and put actions into their plans. What if customer-centric ideas and tactics were included in all strategy plans ? A strategy that is truly customer customer-focused needs to include ideas like these: 1.

Customer Centricity 110

Customer Centricity Social Media Consulting Strategy 110

Experience Investigators by 360Connext

APRIL 21, 2015

It’s not intentional, but unless leaders are actively seeking information, feedback and the honest truth from customers, the product conversation will dominate. This customer-centric focus is becoming more critical as new generations change how they shop. Teens don’t hang out in shopping malls like their parents did.

B2B 110

B2B B2C Ecommerce Social Media 110

Experience Investigators by 360Connext

MAY 20, 2015

You could keep redesigning your digital and mobile experiences without taking this type of outside-in approach, but we don’t recommend it. Customer-centric Culture & Communications. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs?

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If When you decide to address the customer experience, he explained, it’s important to commit to it, no matter what it takes.

Leadership 154

Leadership CEM Sports Hotels 154

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If When you decide to address the customer experience, he explained, it’s important to commit to it, no matter what it takes.

Leadership 68

Leadership Sports Hotels Social Media 68

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If When you decide to address the customer experience, he explained, it’s important to commit to it, no matter what it takes.

Leadership 60

Leadership Sports Hotels Social Media 60