Comm100

AUGUST 29, 2021

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. While omnichannel support improves the customer experience, as well as the agent experience, businesses have more to consider when allocating resources

Omni-Channel 130

Omni-Channel Customer Service Strategies Training Customer Service 130

Eptica

AUGUST 29, 2021

Date: Monday, August 30, 2021 Author: Pauline Ashenden - Demand Generation Manager How to plan for customer service success at peak times. Published on: August 30, 2021. Author: Pauline Ashenden - Demand Generation Manager Every sector faces peaks in demand, where delivering excellent customer service becomes even more business-critical. Being able to scale up (and down) resources to meet changing demand is therefore vital.

Customer Service 115

Customer Service How To Resources Tips 115

Andrew Mcfarland

AUGUST 29, 2021

Years ago, in an Economics class I missed a crucial distinction between a shift “of” the demand curve and a shift “along” the demand curve. I’m sure the professor emphasized the difference, but I missed it nevertheless. A similar distinction.

Customer Experience 62

Customer Experience Customers 62

Optimove

AUGUST 29, 2021

It may not come as a shock to you learning that our data shows a strong connection between the nature of the experience had with your brand early on – and the chances of them becoming a returning, more loyal customer. A great experience usually leads to a better retention rate. And a poor one, to lower such rates. Make sense, right? But what does come as a surprise to us here at Optimove time and again is how often marketing teams miss out on that insight and fail to act on what it tells them.

CRM 52

CRM Data How To Video 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Magellan Solutions

AUGUST 29, 2021

What is User-Generated Content For BPO Philippines ? UGC is becoming a mainstay of any marketing strategy. It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. Additionally, UGC can be used across multiple channels and platforms. It is especially effective when used in visual e-commerce.

Brands 52

Brands Multi-Channel Fashion ROI 52

Gainsight

AUGUST 29, 2021

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. But the reality is that the entire company can benefit from having a solid customer success strategy and a customer-centric mindset. In fact, by making customer success an enterprise-wide priority, the entire company benefits—along with your customers, of course!

Customer Success 52

Customer Success Marketing Net Promoter Score Case Study 52

West Monroe

AUGUST 29, 2021

Treasury management (TM) sales historically have historically struggled, lack planning, and been viewed as a follower product set in commercial banking. Most relationship managers (RMs) lead sales activity with loans and only cross-sell TM solutions upon loan sale completion. As a result, banks struggle with proactively growing and accelerating fee income from TM solutions.

Sales 40

Sales Management Banking Financial 40

Happy or Not

AUGUST 29, 2021

Heikki Väänänen | Founder, Exec. VP of Growth. My most recent Forbes article looks at how organizations must approach growth from within. By means of an internal reshuffle, organizations have the power at their fingertips to create a diverse team whose job is to focus solely on the growth of the business. Create a Team of ‘Builders’. The first step involves putting together a team that can ensure that the organization’s growth is efficiently managed.

Roadmap 36

Roadmap Retail Culture Data 36

Forrester's Customer Insights

AUGUST 29, 2021

Be Bold, Be Creative, Be Different. It’s 2021 and as a Technology Executive you’ve successfully adapted to a decade of digital transformation and more recently managed to keep your business resilient through the pandemic-driven recession. But the challenges don’t end there. Your firm’s digital momentum has accelerated over the past 18 months but differentiating with […].

Technology 31

Technology Innovation Management Customers 31

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Customers

SurveySparrow

AUGUST 29, 2021

Do you want your customers to stay with you and keep purchasing (or renewing) your products? A customer loyalty survey can help you with that! Everything that you do revolves around making your customers happy. Every good business goes out of its way to create fantastic experiences for its customers. The ones that don’t, have a hard time retaining customers.

Loyalty 52

Loyalty Survey Effort Score NPS 52