Customers Employee Engagement Infographics Leadership 
Experience Matters
FEBRUARY 8, 2018
It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf
Experience Matters
JULY 25, 2018
We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year.
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Experience Matters
JUNE 14, 2017
It outlines the blueprint to building a customer-centric organization. We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. Compelling Brand Values: Deliver on your brand promises to customers.
Michelli Experience
APRIL 12, 2017
The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.
Michelli Experience
APRIL 6, 2017
The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.
Michelli Experience
AUGUST 23, 2017
A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.
InMoment XI
APRIL 13, 2022
Customer experience (CX) metrics are a CX program’s bread and butter. NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Check out this infographic!
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