ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Gainsight

MARCH 21, 2019

It’s the whole reason behind the customer success philosophy. So without any further ado, let’s take a closer look at seven of the most common reasons why customers churn and how to stop them. I’ll show you how to spot each one and give you a few steps you can take to prevent them.

ROI 78

ROI Return on Investment Customers Customer Success 78

Customer Bliss

AUGUST 22, 2018

Is your company aligned with how to approach #CX work? We have a road map for the customer work and know where progress will be measured. Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified. Make a real difference to your customers.

Chief Customer Officer 133

Chief Customer Officer Company Tips Leadership 133

Customer Bliss

AUGUST 22, 2018

Is your company aligned with how to approach #CX work? We have a road map for the customer work and know where progress will be measured. Do you have a roadmap for CX? To achieve success, specific actions with defined parameters of what needs to be accomplished must be identified. Make a real difference to your customers.

Chief Customer Officer 107

Chief Customer Officer Company Tips Leadership 107

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Expected Customer Experience (CX) impact on loyalty. Support/Customer success.

ROI 40

ROI Measurement Customer Experience Effort Score 40

SmartKarrot

JUNE 30, 2021

Product adoption is critical for SaaS success and affects the profitability and performance of the product to a large extent. Product adoption is when customers are comfortable with the product and know how to derive value from it. How to increase product adoption? How to know where to improve? This one is simple.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Pointillist

AUGUST 14, 2018

The key to making a good choice is to clearly understand and prioritize your business needs and then use them as a basis for determining the best customer journey analytics platform for you. How to Successfully Implement Customer Journey Analytics – Part 1]. Discover Real Customer Journeys. Decide Whether to do a Pilot.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Gainsight

JUNE 17, 2021

As you look to save time and gain optimal focus on your product roadmap strategy, we’ll dig into the top five reports to help you balance feedback, fuel better decisions, and build your product road map. How do you create a product road map? Unfortunately, not every KPI is going to add value to your plans. Feedback Analysis.

Report 52

Report Management Analysis Return on Investment 52

Pointillist

JULY 25, 2018

Customer journey analytics is a lot more than a software solution—it is a whole new approach to analytics that involves having a journey-based mindset and becoming customer-obsessed. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

Amity

APRIL 22, 2016

You want to identify the goals and corresponding needs of your customers to help them succeed. When customers reach their goals using your product, they are being successful and, as important, they are seeing such a good return on investment they want to to do more with it.

Return on Investment 48

Return on Investment Sports Training Roadmap 48

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers. I even made my husband read it!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Grade.us

JUNE 2, 2020

If you’re a regular on our blog, you know that we consistently focus on the importance of reviews to local businesses , how to find review management clients , how to price your services , how to sell review management , and how to provide review management services. Customer onboarding needs work.

Software 47

Software Management Net Promoter Score Multi-Channel 47