Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

Circular Edge

DECEMBER 13, 2022

Let us show you how to leverage our direct staff pool of resources to realize better insights, organizational efficiency, increased profitability and improved relationships with your suppliers and customers – and ultimately take your business to the next level. Loyal customers drive profitability and sustainable growth.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

SurveySparrow

JANUARY 14, 2020

Losing existing customers in the hope that you will get new ones can be a bad decision because you have to spend 4-5x times if you were to get a new one versus keeping the latter happy. If your existing customers are happy with you, it might even be easy for you to upsell and cross-sell your products, which means more profit.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

Responsetek

MAY 3, 2018

One of those expectations is that customers and prospects will have a consistent experience of your brand across all channels, from your website to your customer service center to your brick-and-mortar store. Your customers are desperately seeking ways to tell you the hot points that are causing them the most frustration.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

GetFeedback

DECEMBER 21, 2018

One in three customers will pay more to receive a higher level of service. 66% of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. online adults shop more with retailers that offer consistent customer service both online and offline.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. One emerging area for chatbots within financial services is assisting customers with their personal finance matters.

Banking 40

Banking Financial Self Service Chatbots 40

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Thematic

JUNE 4, 2024

We often underestimate the impact of effort on customer loyalty. Yes, product quality matters, but how much effort your customer needs to put in to complete a purchase plays an outsized role. Business leaders today aim to reduce friction by designing proactive, positive customer experiences. not just core transactions.

Customer Experience 62

Customer Experience Customer Journeys Effort Score Multi-Channel 62

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Customer service isn’t just a department – it’s the heartbeat of your business.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Customer service isn’t just a department – it’s the heartbeat of your business.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SmartKarrot

JULY 6, 2022

As you design the customer journey, be sure to align with those insights. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap. Understand your customers, their behaviors, and their needs throughout the journey.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

ProProfs Chat

DECEMBER 17, 2021

All this can be done by choosing from pre-built bots and bot templates that possess the ability to resolve all kinds of queries to offer bespoke customer service improvements. Apptentive is regarded as one of the actionable mobile app tools to capture mobile customer feedback. Customer Acquisition. Product Roadmap .

Tools 52

Tools Feedback Roadmap Survey 52

BirdEye

MARCH 17, 2023

Key sales skills that consultants should possess include effective communication, product expertise, customer service, sales demoing, negotiation skills and prospecting skills. Market your services A cohesive and powerful marketing plan helps you attract the right customers and grow your business.

Consulting 98

Consulting Social Media Financial Strategy 98

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. One-on-one interviews.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90