Lumoa
NOVEMBER 17, 2022
In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.
ShepHyken
FEBRUARY 14, 2023
I’d love to give our customers a high-touch experience that is also helpful and super convenient and to create an online experience that even somewhat resembles Amazon. Get more information on The Customer Focus ™ customer service training programs. The combination would be amazing.
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ShepHyken
MARCH 4, 2024
The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s no longer a question of if but rather when and how B2B CMOs will embrace the e-commerce revolution.
ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 26, 2022
Over 65% of customers say that their experience on a website or app is a major factor in their willingness to recommend a brand. Several poor choices are detrimental to the CX (customer experience), so here’s what companies need to stop doing on digital platforms in 2023. Follow on Twitter: @Hyken.
CSM Magazine
MARCH 4, 2022
Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. The training needs to be given to every member of staff so that they all know how to treat their school customers well. Be professional.
ShepHyken
SEPTEMBER 14, 2020
My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.
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