Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

e-support 208

e-support Customer Experience Social Media Chatbots 208

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. You’ll have to read the article to find out more.

Customer Service 61

Customer Service B2C B2B Travel 61

ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. Follow on Twitter: @Hyken.

Customer Service 95

Customer Service Hospitality Ecommerce Loyalty 95

ShepHyken

SEPTEMBER 5, 2022

4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.

Net Promoter Score 68

Net Promoter Score Customer Service Hospitality Hotels 68

ShepHyken

DECEMBER 26, 2022

Retail TouchPoints) Even in a time of increasing economic pressures, today’s consumers need brands to give them more than just discounts. Over 65% of customers say that their experience on a website or app is a major factor in their willingness to recommend a brand. Your website is a direct reflection of your company/brand.

Loyalty Programs 65

Loyalty Programs Customer Service Self Service Retail 65

ShepHyken

SEPTEMBER 14, 2020

My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Customer and Employee Criticism: Your Leverage Tool for Growth by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

SEPTEMBER 6, 2021

State of the In-Store Experience [2021] by Bobby Marhamat. Raydiant) As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26