Comm100

JUNE 19, 2018

We’re starting off with the opening keynote of Tuesday, May 22nd – “Inspiring Customer Service Excellence” from Ernesto Salas, Business Programs Senior Facilitator at the Disney Institute. Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Ready to put on your holiday best?

Contact Center 101

Contact Center Entertainment eBook Culture 101

ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The short answer is yes.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ShepHyken

MAY 28, 2018

He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Bill Quiseng

MARCH 28, 2016

.” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. And when all else fails, go back to tip #1.

Entertainment 60

Entertainment Tips Social Media Customers 60

ShepHyken

JULY 11, 2016

(Maritz Motivation Solutions) Maritz Motivation Solutions, a leader in providing consumer loyalty programs to US and global companies for more than 30 years, has released the Insider’s Guide to Customer Loyalty, providing insight and tips on loyalty programs for marketers and brands. Want Customer Loyalty?

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

JUNE 26, 2023

In this informative and entertaining article, Hodak takes her SUPER model and uses well-known brands from the fast-food industry to illustrate her points. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: Brittany Hodak is one of my favorite CX experts.

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Stacy Sherman.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JANUARY 20, 2020

As you read the article, consider whether what you want is a true loyalty program, one that drives connection and customer loyalty, or if you want to have a marketing program (points, awards, etc.), Merge Lanes: Four Tips To Integrating AI Into Your Customer Service Workflow by By Leonie Brown. Both are great strategies.

Loyalty Programs 118

Loyalty Programs Customer Service Effort Score Self Service 118

ShepHyken

MAY 1, 2017

3 Tips for Successful Social Customer Service by Krysta Gahagen. My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. 7 Tips to Turn First Time Shoppers Into Repeat Customers by Richard Shapiro.

Customer Service 83

Customer Service Social Media Retail Transportation 83

Storyminers

JULY 6, 2020

As one of the most in-demand Customer Experience Keynote Speakers and Consultants in the world today, David Avrin delivers profound wisdom to clients and audiences around the world. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Stacy Sherman.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

FEBRUARY 3, 2020

My Comment: Here’s an interesting concept in customer experience: enchantment. 5 Reasons to Invest Now in Customer Experience by Andrew Neff. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.” Follow on Twitter: @Hyken.

Customer Service 117

Customer Service Infographics Trends Entertainment 117

ShepHyken

FEBRUARY 4, 2019

24 tips, each one with an entertaining GIF. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 85

Customer Service B2B Infographics Entertainment 85