CSM Magazine
MARCH 9, 2023
eCommerce has broken down barriers when it comes to consumerism and largely moved the vendor-buyer transaction to a faceless digital one. Despite this, customer experience remains key, with one Ipsos survey reporting that a huge 85% of online shoppers would not return to an ecommerce vendor who had provided poor service.
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.
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ShepHyken
APRIL 14, 2024
Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Over 90% of businesses today offer a loyalty program.
LiveChat
SEPTEMBER 1, 2016
The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.
ShepHyken
FEBRUARY 22, 2021
Enjoy this article that focuses on creating positive memories for your customers. How to Win Over your eCommerce Customers’ Loyalty? Small Business Trends) If you’re wondering how top eCommerce brands turn their customers into loyal brand advocates, then this comprehensive guide will help you with just that.
ShepHyken
FEBRUARY 14, 2022
The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu. Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy.
ShepHyken
NOVEMBER 9, 2020
Remember, what happens on the inside of an organization is felt by the customer on the outside. 5 Customer Experience Trends to Use for Ecommerce Growth by Sophia Smith. My Comment: Let’s turn to eCommerce. Most customers want to be able to talk to a human when they need to. Follow on Twitter: @Hyken.
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