ShepHyken
AUGUST 1, 2023
Here is a great example of the power of this exercise and impress your customers. His agent, Katie, referred to as a relationship manager, made a hotel reservation for a trip to Europe to work on a very important court case. It’s usually a box of chocolates, a bottle of wine or something the hotel can provide.
Kustomer
JUNE 1, 2023
Now is the time to ensure your customer experience strategy includes data driven personalization. Therefore, weaving personalized customer service into your strategy is not only beneficial to the well-being of your customers, but also to the bottom line of your business.
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CSM Magazine
AUGUST 22, 2019
VP, Client Services, Boston Red Sox. Senior Director, Customer Care, Hilton. SVP, Global Loyalty & Partnerships, Wydham Hotels & Resorts. Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. As customer service has evolved, so too has the Incite Group and the Incite Community.
ShepHyken
JUNE 6, 2022
Below are their tried-and-true tips to get customers interested and hold their attention. My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. And it all starts with the first contact when the customer visits the website.
ShepHyken
NOVEMBER 11, 2022
QR codes in hotel check-ins and rooms . QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. Customers can find out about places to visit in the city, the in-room dining menu, and other important information needed by scanning the QR code. QR codes for product manuals
ShepHyken
JULY 31, 2017
10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. Bored Panda) If you stay at hotels often, you know that most of them seem to offer the same old thing – mildly friendly reception, a decent bed, and a warm shower. Why does my business have such angry customers? by John Walls.
ShepHyken
JULY 10, 2019
Because the captain had forgotten to bring his immigration documentation and had to retrieve it from his hotel. I joked with her and said, “I hope he hasn’t forgotten how to fly the plane!” My flight attendant told me that earlier in the week, the same flight had been delayed more than two hours.
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