Customer Service Strategies Customer Service Training Hotels How To 
ShepHyken
AUGUST 1, 2023
Here is a great example of the power of this exercise and impress your customers. His agent, Katie, referred to as a relationship manager, made a hotel reservation for a trip to Europe to work on a very important court case. It’s usually a box of chocolates, a bottle of wine or something the hotel can provide.
ShepHyken
JUNE 6, 2022
Below are their tried-and-true tips to get customers interested and hold their attention. My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. And it all starts with the first contact when the customer visits the website.
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ShepHyken
JULY 31, 2017
10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. Bored Panda) If you stay at hotels often, you know that most of them seem to offer the same old thing – mildly friendly reception, a decent bed, and a warm shower. Why does my business have such angry customers? by John Walls.
ShepHyken
JULY 10, 2019
Because the captain had forgotten to bring his immigration documentation and had to retrieve it from his hotel. I joked with her and said, “I hope he hasn’t forgotten how to fly the plane!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.
ShepHyken
JULY 31, 2017
10+ Times Hotels Surprised Everyone With Their Creativity by Sarune Mac. Bored Panda) If you stay at hotels often, you know that most of them seem to offer the same old thing – mildly friendly reception, a decent bed, and a warm shower. Why does my business have such angry customers? by John Walls.
ShepHyken
NOVEMBER 19, 2018
There was a stat in the article that caught my eye: “On average, US customers spend more than thirty hours per year on the phone with customer support.” How to Find Value in Every Customer by Knowledge@Wharton. How Human-Centric Design Thinking Can Improve the Customer Experience by Kindra Cooper.
ShepHyken
MAY 30, 2022
The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.
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