CSM Magazine
APRIL 19, 2021
The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . The collaboration builds on Xpedition’s broad portfolio of solutions that are designed for users across fashion who are working in one of the most dynamic and challenging retail environments seen in modern times.
Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. So the initiative offers meaningful utility to many customers. This is the wrong foundation for any customer proposition. What really stood out is which brands were pulling off these feats.
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CSM Magazine
SEPTEMBER 24, 2019
The 2019 Eptica Insurance Digital CX Study found that delivering good service is at the heart of winning and retaining customers, building long-term trust. Insurers still seem to be struggling to match customer expectations, although overall performance had risen by 10% from 2017.
Middlesex Consulting
MAY 31, 2015
Anil and I are members of the Customer Value Creation International Communications and Technology Committee. This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. 2) About two years ago I co-authored an article in SupportIndustry.com about the six sources of B2B customer expectations.
C Space
APRIL 21, 2020
Items up for bid include one-on-one Zoom consultations with experts such as interior designer Nate Berkus , Queer Eye‘s Bobby Berk , Town & Country editor-in-chief Stellene Volandes or Elle Decor editor-in-chief Whitney Robinson, a virtual art consultation and custom painting by artist Sally King Benedict and more.
Customers That Stick
JANUARY 22, 2015
Name, address, phone number, email address and the like are essential to making sure you can contact your customers in a timely fashion. This information includes what you need to know to provide your products and services to the customer properly. This is the solid foundation you need to stay in contact with your client.
Wootric CX Blog
FEBRUARY 14, 2019
Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.
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