Competitive Advantage Customer Insights Fashion Magazine 
Middlesex Consulting
MAY 31, 2015
Anil and I are members of the Customer Value Creation International Communications and Technology Committee. This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. 2) About two years ago I co-authored an article in SupportIndustry.com about the six sources of B2B customer expectations.
Wootric CX Blog
FEBRUARY 14, 2019
Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.
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Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Bold360
NOVEMBER 21, 2016
Instead, this evolutionary process deepens customer relationships, which, in turn, can create organic growth. From small to large businesses, across all industries, developing a culture of customer-centricity provides a competitive advantage. Magazine, Entrepreneur Magazine and Businessweek. Randy Hernandez.
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