Customer Focused Customer Service Customer Service Training Insurance 
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply.
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ShepHyken
JANUARY 2, 2019
The cost was several hundred dollars, and he had not yet met his insurance deductible. When your system works, and you have competent people who make good customer-focused decisions, everybody is happy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
JANUARY 23, 2024
Don’t bog the customer down. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. This happens at my car dealership, bank, and other supposed customer-focused organizations. I’m not picking on you. is stored.
ShepHyken
MARCH 22, 2017
Congratulations to Squaremouth , who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.)
ShepHyken
AUGUST 21, 2019
It is an example of excellent customer service. Some items were business necessities—a spare tire kit, the right kind of insurance and more. Then there were other “should haves” that might make the customer’s experience better. A snack box to give your customers a little something they weren’t expecting.
ShepHyken
APRIL 21, 2021
By the way, if you’ve got an amazing – or horrific – customer service story, send it over. Andy was interested in buying more life insurance, so he emailed the agent he had done business with in the past. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
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