article thumbnail

PRESS RELEASE: Free Customer Service Training for Small Businesses Affected by COVID-19

The DiJulius Group

The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees.

article thumbnail

5 Top Customer Service Articles of the Week 9-13-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

article thumbnail

The Employee Hierarchy of Needs

ShepHyken

Other benefits include insurance, retirement contributions, and other less tangible, yet still important, reasons related to the paycheck. Remember, what’s happening inside the organization with employees is felt on the outside by the customer. And often, money is just part of the compensation. Connect with Shep on LinkedIn.

Insurance 147
article thumbnail

A Doctor’s Prescription for Good Customer Service

ShepHyken

The cost was several hundred dollars, and he had not yet met his insurance deductible. When your system works, and you have competent people who make good customer-focused decisions, everybody is happy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

article thumbnail

A Simple Fix to Stop Wasting Customers’ Time

ShepHyken

Don’t bog the customer down. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

article thumbnail

Four Customer Service Lessons from a Stevie Award Winner

ShepHyken

Congratulations to Squaremouth , who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.)