Customer Focused Customer Service Training Loyalty Software 
ShepHyken
FEBRUARY 14, 2022
It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. Winning Customer Loyalty With Real-time Refunds by Irina Ionescu.
ShepHyken
OCTOBER 25, 2021
Next Generation Loyalty – Part One by Braden Kelley. Braden Kelley) Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. I’m a big believer that the typical loyalty program is actually a marketing program. Loyalty is more than points.
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ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. My Comment: We start this week with a great list of ideas on how to create customer loyalty.
ShepHyken
JULY 4, 2022
Returning customers not only keep a consistent revenue stream coming in, they also typically refer others to a business’s product or service, too. My Comment: How do you measure customer happiness and loyalty? you will find some of the most effective ways to measure your focus on customers.
ShepHyken
SEPTEMBER 9, 2019
When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. Forbes) Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. But Does She Have Customer Service Skills?
ShepHyken
AUGUST 31, 2020
The altered nature of telephone customer service by Parker Software. Who’s On) Here, we explore how the nature of telephone customer service has changed. Loyal Customers 6X More Likely To Forgive Mistakes by Tech.co. And, if you’re a Star Wars fan, you’ll like the opening quote.
ShepHyken
NOVEMBER 30, 2020
My Comment: One of the common questions I’m asked is how to approach leadership to invest in customer service or CX. It could be training, an upgrade to software, etc. The role of personalization in customer loyalty post-Covid by Nikki Gilliland. My Comment: This topic intrigues me.
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