Lumoa
JANUARY 8, 2024
.’ It’s a deeper dive into the customer psyche. This feature distills lengthy feedback into concise reports. Advanced Reporting and Visualization: Data can be dry, but not with this feature. It turns analysis into visually appealing reports, making them easier to grasp and act upon. Ain’t that powerful?!
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.
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Lumoa
JUNE 30, 2022
The more your company invests in CX systems and teams, the more you’ll feel the positive impact on your customers (and your business metrics). Representing the voice of the customer. Voice of the Customer (or VoC) is a methodology used to understand how your customers feel about and experience your business.
Lumoa
NOVEMBER 7, 2022
A positive customer experience directly correlates to a business’s success, yielding 20% higher satisfaction rates and 10-15% higher conversion rates. Zendesk’s report confirmed this, with 75% of customers reporting they would spend more to buy from a company that offers good CX.
Lumoa
NOVEMBER 29, 2021
Most business leaders believe that customer experience will be the key driver of their company’s competitiveness going forward. However, when it comes to actual customer experience management , things get difficult. It is not too difficult to listen to the customer.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This means building trust with your customer, understanding their needs, and adapting to nurture that bond. In other words, treat your customer like a person and not a persona.
Playvox
SEPTEMBER 30, 2022
Your Customer Service Team Matters. Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community. Good reporting relies on the right tagging structure.
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