PeopleMetrics

FEBRUARY 25, 2022

This complete introduction to CX will review everything you need to hit the ground running: Customer Experience FAQ. Benefits of Customer Experience. CX Management and High-Impact Customers. The Customer Experience Management Process. How to Improve Your Customer Experience.

Customer Experience 71

Customer Experience Net Promoter Score Customer Journeys Touchpoint 71

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Playvox

SEPTEMBER 30, 2022

Your Customer Service Team Matters. Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community. Good reporting relies on the right tagging structure.

Contact Center 67

Contact Center Report eBook Tips 67

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

ClearAction

OCTOBER 25, 2018

To step-up your customer-centric marketing performance, (1) co-create marketing with customers, (2) bridge silos of all kinds, and (3) dedicate budget and ownership wisely to customer experience excellence. Routinely share company results, good and bad, with customer collaborators.”

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

ClearAction

JANUARY 16, 2016

New Wisdom for Voice of the Customer. Voice-of-the-Customer is central to most customer experience strategies. Find out what the customer thinks and increase the number of voices in favor of your brand. has taken on a life of its own, and it's all-consuming.

Customer Experience Management 48

Customer Experience Management Customer Journeys Policies Customer Centricity 48

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

SurveySparrow

FEBRUARY 3, 2019

The number of businesses that are ready and willing to go that extra mile for their customers is very less. But stories show us that a few companies are ready, willing, and able to go the extra mile for each and every one of their customers. You would have no idea that you are losing a customer till it is too late.

Software 75

Software Customer Experience NPS Survey 75

BirdEye

JANUARY 15, 2024

Studies show that 30% of professionals agree that they can’t recall things discussed in the meeting, while 95% mention that they lose focus in long meetings. The post Top 8 speech-to-text software tools to rejig your business appeared first on Birdeye Customer Experience Management. This can severely hamper productivity.

Software 111

Software Tools Meeting Analysis 111

Verint

SEPTEMBER 7, 2017

We began by assembling a committee to study our CX efforts at the conference. Because the customer journey map is the linchpin of our CX program, we decided to view the conference as a mini-CX journey for attendees, and to map every step of it, from registration to breakout sessions to closing breakfast.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25