Myra Golden

JULY 31, 2019

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers.

Social Media 55

Social Media Course Training Customer Care 55

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

How To 88

How To Social Media Customer Service Representative Contact Center 88

Myra Golden

MARCH 18, 2020

Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. According to Newsweek magazine, the stress level of consumer services professionals is comparable to that of air-traffic controllers and police officers.

e-support 52

e-support Course Social Media Call Center 52

CSM Magazine

SEPTEMBER 13, 2021

Ventrica the fast-growth multilingual customer service specialist is expanding into Jamaica with the launch of its new operation in Montego Bay. The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support.

Transportation 52

Transportation Fashion Ecommerce Hospitality 52

Myra Golden

AUGUST 27, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

Social Media 69

Social Media Customer Service Representative Contact Center Customers 69

Myra Golden

AUGUST 27, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

Social Media 40

Social Media Customer Service Representative Contact Center Customers 40

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

How To 40

How To Social Media Customer Service Representative Contact Center 40

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Melinda Gonzalez. Shep Hyken.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

CSM Magazine

APRIL 23, 2021

Accelerated by the pressures of Covid-19 and enabled by digital, brands are trying to respond to the ongoing challenge of commoditisation by moving from transactional to long-term value driven relationships with customers. How to add value to your offer by designing meaningful experiences.

Brands 52

Brands How To Exercises Return on Investment 52

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I was on to something and I knew it.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I was on to something and I knew it.

Call Center 40

Call Center Training Video How To 40

Bold360

NOVEMBER 21, 2016

In 2017, we expect more curious customers; more chances for us to reach out to different kinds of people of all ages. It entices me to imagine what awaits us in 2017 for customer service. We eventually would like to have customer service reps that can chat 24/7 to provide fast service for our overseas customers.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40