Customer Expectations Interaction Omni-Channel Technology 
Magellan Solutions
DECEMBER 12, 2023
On average, 51% of companies use at least eight channels to interact with customers, including emails, social media, websites, phones, live chat, and in-store. Around 78% of customers use various channels to complete a transaction. And that is what omnichannel support is all about. Frustrated, right?
InMoment XI
FEBRUARY 14, 2024
It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. Let’s dive in!
CX University
MARCH 4, 2024
Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints.
GetFeedback
JULY 25, 2018
customers strongly agree that companies are effectively converging their omni-channel experiences. And how can businesses win back customer loyalty? When customer interactions are less personalized via low-touch automations, it creates a void between customers and companies. Source: Invesp.
CSM Magazine
MAY 30, 2023
Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. The digital foundation of customer-centric contact centers, Calabrio helps enrich and interpret human interactions, empowering the contact center as a brand guardian.
Martin Hill-Wilson
JUNE 12, 2015
Of course you might prefer the language of ‘omni-channel’ if you are keen to make the point that it must all fuse together into a seamless capability. To summarise the key points I’ve already covered in the first post : Large scale service interactions via non voice channels are still new(ish). Thanks for reading.
Expert insights. Personalized for you.
52 
Let's personalize your content