Customer Expectations Customer Retention Exercises Loyalty 
Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.
Comm100
FEBRUARY 6, 2023
Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. Institutions will be looking to humanize their digital experience to increase customer satisfaction and build loyalty in 2023.
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ijgolding
DECEMBER 9, 2014
The purchase (actually conducted as a mystery shopping exercise whilst in my role as Head of Group Customer Experience at Shop Direct) has led to me experiencing another certainty in my life – my annual ‘Happy Birthday’ email from JD Williams. Virgin trains WiFi failing to work is also an annoying certainty!
ShepHyken
FEBRUARY 25, 2022
This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. No, that’s not a typo.
LiveChat
APRIL 10, 2017
Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.
SurveySensum
JANUARY 12, 2024
Feedback becomes a real discussion when certain strategies are used, such as asking open-ended questions, exercising empathy, and paying attention. Customizing replies and activities in response to particular feedback shows that you value your clients as distinct persons rather than as interchangeable pieces of information.
Method:CRM
SEPTEMBER 1, 2022
Analyzing and processing this feedback gives you a better understanding of your customer base, which helps create tailor-made marketing campaigns and special offers. Increase customer loyalty and retention. A great customer experience makes for satisfied customers, positively impacting their loyalty.
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