Customer Expectations Customer Focused Customer Service Strategies Resources 
ShepHyken
AUGUST 19, 2019
Each week I read a number of customer service and customer experience articles from various resources. Which is Your CX Priority: Satisfied Customers or Profit? LinkedIn) What should your ultimate goal be when designing your customers’ experiences? (G2 Here are my top five picks from last week.
ShepHyken
AUGUST 26, 2019
Each week I read a number of customer service and customer experience articles from various resources. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different. by Teresa Allen.
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ShepHyken
AUGUST 13, 2018
Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Traditionally customers called. Your customers expect it, so don’t fight it.
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. Follow on Twitter: @Hyken
ShepHyken
MAY 17, 2021
Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 17, 2022
Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. Here are my top five picks from last week. Follow on Twitter: @Hyken.
ShepHyken
AUGUST 20, 2018
Each week I read a number of customer service and customer experience articles from various resources. T-Mobile is completely overhauling how its customer service works by Chris Welch. The Verge) Team of Experts launches nationwide today for postpaid customers. Follow on Twitter: @Hyken.
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