Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Totango

FEBRUARY 7, 2019

With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we currently operate under, one where the customer expects individualized treatment.

Customer Retention 81

Customer Retention Lifetime Customer Customers Engagement 81

Totango

MARCH 21, 2019

The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. With an emphasis on nurturing lifetime customer value , those results are measured in terms of usage rates, customer engagement , customer satisfaction, and customer trust.

Customer Success 86

Customer Success ROI Lifetime Customer Customer Journeys 86

Bold360

APRIL 13, 2020

Self-service remedies divert traffic to manage workflows. NLP in conversational chatbots can boost CX by enabling smart, personalized and data-enabled interactions that address customer needs, personalize responses, and facilitate transactions. And they can also be prime disruptors when agents WFH as they confront surging call volumes.

Self Service 69

Self Service Chatbots Call Center Lifetime Customer 69

BlueOcean

MAY 16, 2017

Our workforce management teams and operations teams work hard to refine staffing models and improve efficiency – their expertise is essential to driving cost out of our clients’ businesses through productivity and efficiency gains. We understand there is a business model for low value transactional work. That is a true success measure.

Contact Center 136

Contact Center Call Center Government Culture 136

Totango

FEBRUARY 26, 2019

This could be accomplished by sending out a satisfaction survey or using software to remind your team to reach out to customers on a regular basis. The right customer engagement platform can make checking in with customers easier and more effective than trying to manage this ongoing process manually or with inadequate software.

Strategy 78

Strategy Software Lifetime Customer Social Media 78

Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52

CSM Magazine

AUGUST 10, 2017

At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. Simon Harrington is EMEA Managing Director at Vision Critical.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

LiveChat

JUNE 8, 2015

So, what do you do to keep your customers engaged over the years ? Truly know your customers and tailor communication. “If If customers are the lifeblood of a business, then the database is its heart. It pays off much more than gaining a new customer. Falling in love is the easiest part of any relationship.

How To 28

How To Social Media Video Entertainment 28

Michelli Experience

MARCH 7, 2017

I’ve come to believe that in order to be truly successful deploying a customer-experience strategy, you fundamentally have to believe: In general, customers are honest and fair. Lifetime customer value is more important than any single transaction. Lifetime customer value is more important than any single transaction.

Lifetime Customer 214

Lifetime Customer Social Media Video Travel 214

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Rick Adams. Peter Armaly.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Totango

APRIL 23, 2019

As such, being able to accurately calculate your renewal rate gives you insight into your customer success team’s performance. Customer expectations are higher than ever, and if you can’t deliver lifetime customer value, then a relationship you’ve worked hard to build may just end in churn. Prioritize At-Risk Renewals.

How To 70

How To Effort Score Lifetime Customer Customer Success 70

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. Email was the big hype probably ten, 15 years ago, where you had companies that were coming up with these email management systems.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. A quality management program must have a consistent process of evaluating agent interactions with customers to help ensure a high-quality customer experience.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

SmartKarrot

JUNE 10, 2020

Also remember that the bulk of a lifetime customer’s value lies in the future. Subscription business around the world is evolving, and managers are spending sleepless nights keeping up with market trends and maintaining continuous flow in client acquisition and retention, without jeopardizing profits. Customer Engagement.

Customer Success 10

Customer Success Customer Journeys Metrics Lifetime Customer 10