Call Recording Customer Engagement Lifetime Customer Management 
Avaya
JUNE 18, 2018
Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. A quality management program must have a consistent process of evaluating agent interactions with customers to help ensure a high-quality customer experience.
Kustomer
JANUARY 14, 2021
Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. Email was the big hype probably ten, 15 years ago, where you had companies that were coming up with these email management systems.
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