Chattermill

MAY 12, 2019

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli. Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Qualtrics

MARCH 19, 2020

As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term. Not necessarily.

Airlines 56

Airlines Metrics Effort Score Survey 56

Forrester's Customer Insights

MARCH 17, 2020

Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

Strategy 39

Strategy Financial Customer Change Healthcare 39

Forrester's Customer Insights

MARCH 17, 2020

EHRs have decimated physician productivity, while patient satisfaction remains stagnant. This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations.

Strategy 26

Strategy Financial Customer Change Healthcare 26

Alida

MAY 27, 2021

Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.

Infographics 162

Infographics Touchpoint Customer relationships Customer Experience Management 162

BirdEye

MAY 14, 2021

You’ve probably noticed a lot of changes in the digital marketing environment over the past few years. Why do you think that so many marketers have shifted their focus from paying for digital ads to online reputation management? There is not a single linear experience for the customer. It has to a certain extent.

Customer Journeys 89

Customer Journeys Marketing Touchpoint Social Media 89

BirdEye

OCTOBER 31, 2023

How do you customize/change your Facebook profile URL? A list of pages you manage will appear. Click ‘See all profiles’ to view all the pages you manage. How do you customize/change your Facebook profile URL? To customize or change your Facebook profile URL, you need to set a custom username.

How To 109

How To Social Media Connections Brands 109

Qualtrics

FEBRUARY 21, 2020

The banking industry’s transformation from being a CX cautionary tale to one of the highest-scoring industries in our study demonstrates that any company, in any industry, can become customer-centric. 3) Rapidly adapt to changing needs and expectations.

Banking 36

Banking Industry Customer Experience Customer Journeys 36