Adjusting your CX program to deal with COVID-19
Qualtrics
MARCH 19, 2020
As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. I think you need to focus less on what drives promoters in the long-term, and more on what changes you need to make to keep customers happy in the near-term. Free Customer Confidence Pulse from Qualtrics.
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