Going Customer-Centric: The 4 Toughest Challenges to Confront
Optimove
NOVEMBER 29, 2018
According to Capgemini, 75% of businesses believe they are customer-centric, whereas only 30% of consumers agree this is the case. Can you gauge whether your organization is more product- or customer-centric? Being product-centric basically means you structure your teams around each product.
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