CX University Breaks the Threshold to +90 Net Promoter Score
CX University
JANUARY 30, 2024
The Net Promoter Score (NPS) is a key metric for measuring customer loyalty and satisfaction. The responses are categorized as follows: Promoters (9-10), Passives (7-8), and Detractors (0-6). Healthcare +36.42 They’ve held the hand of leaders who restructure their organization to be customer-centric.
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