Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. Mobile Payments Are the Future.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Maz Iqbal

NOVEMBER 28, 2017

Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. Something interesting happens when I ask the speaker what s/he means by, is pointing at, when s/he speaks of customer obsession. Silence … Continue reading "On Customer Obsession".

Fashion 48

Fashion Customers Customer Philosophy Customer Focused 48

ShepHyken

JULY 11, 2016

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. It erodes the customer experience and perception of the company.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

Wootric CX Blog

DECEMBER 9, 2020

The value of becoming a customer-centric company is no longer in question. The truth is that creating a customer-first model at your company is not as simple as introducing a piece of technology and calling it a day — you need to produce a cultural shift. . Perfect, let’s do it tomorrow, right?!

Banking 52

Banking How To Effort Score Culture 52

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

CSM Magazine

APRIL 15, 2019

Amazon is a customer-centric platform, and given its customer priority shopping service, it’s a popular first choice for online shoppers. To be a successful seller, your number one priority is to know how to please Amazon customers. Sometimes, you are unable to control these matrixes.

Customer Satisfaction 74

Customer Satisfaction How To Feedback Customers 74

delighted

JANUARY 14, 2020

The goal of any customer-focused company is to deliver a perfect experience to every customer, every time. You’ll be able to report to your internal stakeholders that you’ve been able to improve your NPS, and have also gained more customers who are willing to promote your business. Convert detractors into promoters.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

SurveySparrow

MARCH 23, 2021

Write down the pain points that you solve for your customer. Here is Amazon’s positioning statement for you: “Our vision is to be the earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.”

Strategy 52

Strategy Marketing Apparel Brands 52

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

JUNE 22, 2023

Amazon Sector: E-Commerce Amazon has become synonymous with online shopping, due in large part to its relentless focus on optimizing the customer experience. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

ShepHyken

DECEMBER 16, 2019

(ProProfs) Here are 150+ customer service quotes that’ll give you insight into a customer’s mind. Look no further than here as the author has compiled a list of motivational, inspirational and just plain, good, old-fashioned advice from customer service and experience experts from around the world.

Customer Service 109

Customer Service Employee Engagement Social Media Fashion 109

CX Journey

JANUARY 3, 2018

They lead to reduced efficiencies, waste resources, kill productivity, reduce morale (with a them-and-us mentality), and are detrimental to your ability to create a customer-focused culture. This means they cause pain for your customers, too. They create nightmares for the customer experience. Silos kill innovation.

Customer Journeys 149

Customer Journeys Culture Government Leadership 149

Kustomer

JULY 22, 2021

So I lead go to market and operations for the company and specifically, what we do is we get to work with some global, very customer-focused brands, like Booking, Logitech, Microsoft, and really enable them to interact with their customers in any language. So I’m based in San Francisco, Unbabel and I’m the CMO.

Customer Satisfaction 98

Customer Satisfaction Strategy Omni-Channel Chatbots 98

ShepHyken

AUGUST 21, 2017

1 0 Things That Matter to Customers and How These Affect Your Business [Infographic] by Adel Zsurzsan. Transcosmos) In a customer-centric industry, your business should be able to identify and relate with customers’ wants and needs. These concepts are important to every business. For information contact or www.hyken.com.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Gallup views the customer as one part of the customer-centric model.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40