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The New Qualities for Customer Service Excellence

C3Centricity

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence?

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How Much Does It Cost to Give Great Customer Service?

ShepHyken

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customer service. Not that much!

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Customer Service Needs a Personal Touch Now More Than Ever

CSM Magazine

Customer Service should be a human experience. Countless companies have lost sight of that crucial fact, often relying on chat or never-ending touch-tone menus that frustrate customers immensely. So much so, that those disgruntled customers often choose to take their business elsewhere. Lost customers mean lost profit.

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Best ways to contact Google customer service

BirdEye

Naturally, you’d turn to Google customer service to help solve your issues. However, with Google customer service, you’re not guaranteed to reach a live support agent at the drop of a hat. There are several ways to troubleshoot and contact Google customer service about your concerns.

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10 Warning Signs That Your Customer Service Sucks

Comm100

The problem might be with the quality of your product/service. But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated.

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Customer service challenges of remote work

ViiBE Blog

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management tools like Monday , it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. But that is not enough to make them loyal.

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12 Ways Apple Provides Outstanding Customer Service

CSM Magazine

Apple is well known for their outstanding customer service. In this article, we will take a look at some keys ways that Apple provides excellent customer care. From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy.