GetFeedback

DECEMBER 21, 2018

It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

AUGUST 21, 2020

Review your customer lists and identify those who have: Been loyal for the longest period of time Generate higher than average revenue Early adopters of any new products or services you offer Purchase more frequently than average. Check out the BirdEye referral marketing eBook.

eBook 85

eBook e-support Tips Chatbots 85

Clarabridge

OCTOBER 25, 2016

Instead of relying on them to be your only source of customer experience data, make them part of a broader customer experience program. you already have to identify your customer base. Manager of Content Marketing at Clarabridge. Use the structured data (names, addresses, birthdates, etc.)

Omni-Channel 85

Omni-Channel Survey Abandon Rate CEM 85

PeopleMetrics

APRIL 12, 2017

Online surveys can capture feedback from customers in real-time and tie it to a specific event. Companies can act on that feedback to forge stronger connections with their customers—based upon individual customer reactions to elements of the customer experience. 42 points worth!). What’s an Outcome Measure?

Metrics 87

Metrics Customer Experience Banking eBook 87

BirdEye

APRIL 20, 2023

An effective way to increase interest is to offer prospective customers a lead magnet , such as an eBook with valuable information they can’t find elsewhere. You can offer free product samples, exclusive deals, or even points if you’re running a customer loyalty program to get them to refer more people.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Qualtrics

JULY 22, 2021

Taking this step can’t come too soon, as every customer interaction can be the difference between a good experience, or a poor one, and the consequences that come from that. Our insight-led eBook details why you should craft a relationship health management program that is: Dynamic and always-on. Action-oriented.

Measurement 26

Measurement Management Net Promoter Score Effort Score 26

Michel Falcon Experience

JULY 17, 2015

Learn 28 strategies for improving your company’s customer experience today by reading my free ebook. Was I able to clearly define customer service and customer experience for you? If so, I guarantee you will learn 28 other customer experience strategies for your business in this FREE ebook.

Industry 60

Industry eBook Employee Experience System 60