Culture Customer Service Customer Service Training Insurance 
ShepHyken
NOVEMBER 14, 2023
Other benefits include insurance, retirement contributions, and other less tangible, yet still important, reasons related to the paycheck. Alignment with Beliefs and Vision (The Culture): While money may be a basic need, the culture of the organization must meet the employee’s needs and what they value.
TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Michel Falcon Experience
JANUARY 3, 2020
Continuously provide superior customer service skills education/workshops to ALL employees. In thinking about the year to come, I’ve identified three customer service skills that I believe your employees can learn from. These are the same three customer service skills that I will be sharing with my team in 2020.
ShepHyken
MARCH 22, 2017
Congratulations to Squaremouth , who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! For those that don’t know, the Stevie is an international business award that recognizes top performing organizations in several categories including customer service.)
ShepHyken
JANUARY 2, 2019
The cost was several hundred dollars, and he had not yet met his insurance deductible. When your system works, and you have competent people who make good customer-focused decisions, everybody is happy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
CSM Magazine
NOVEMBER 2, 2023
The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.
ShepHyken
JANUARY 28, 2019
Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? And, something I noticed… the technology space, which includes internet, cable and cellular, is no longer one of the top one or two worst service providers.
Expert insights. Personalized for you.
146 
Let's personalize your content