Lumoa

JUNE 9, 2020

Craft onboarding experiences, product onboarding videos , blog posts, UI changes and purchasing paths to specifically reflect the things that your customer cares the most about. Act on Customer feedback According to Microsoft, brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback.

Ecommerce 208

Ecommerce Customer Experience Customer Journeys Feedback 208

Myra Golden

APRIL 6, 2023

By following these tips, you’ll be able to deliver bad news in a way that shows empathy, builds trust, and leaves your customers feeling heard and understood. With these tips, you can turn a difficult conversation into an opportunity to build a stronger relationship with your customers.

Contact Center 52

Contact Center Customer Service Representative Tips Training 52

Myra Golden

OCTOBER 29, 2018

It’s important that you sound confident when you tell the customer what you can’t do. Otherwise, some customers won’t take your word as final. Here are some of my tips for sounding confident. Of course, I didn’t want to pay it. They’ll push and ask to talk to someone higher up. Slow down a bit.

Hotels 92

Hotels Exercises Tips Call Center 92

SmartKarrot

APRIL 4, 2022

Customer experience and customer interactions need to be chalked in the right manner to enhance customer-centric culture. 10 Tips for B2B SaaS Businesses to build a Customer-Centric DNA. For a B2B SaaS business to build customer centricity, the key is to ensure certain tips are followed.

Customer Centricity 10

Customer Centricity B2B Tips How To 10

Myra Golden

AUGUST 19, 2019

In this week’s Strategic Block, I’m working my way through week eight of the twelve-week “Artist’s Way” course, while I explore a new coffee, “Oddly Correct.” Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers.

Exercises 65

Exercises Tips Course Training 65

Myra Golden

MAY 2, 2018

You’re” is a contraction for “you are,” as in “you’re going to be so much more effective at writing emails because you took this course.” This tip is from my Email Essentials Course, which is part of my customer service online training suite. Since you do not possess “welcome,” it makes so sense to say, “Your welcome.”.

Course 61

Course Tips Training Video 61

Myra Golden

NOVEMBER 27, 2017

When you do, your questioning will not come across as an interview, or an interrogation and your customers will feel better about the interaction. If you need help giving your employees the telephone skills they need, you might want to check out my Telephone Skills eLearning course.

How To 120

How To Call Center Video Training 120

Myra Golden

MARCH 15, 2018

These tips on giving bad news to a customer in a chat are from my customer service online training course, How to Be a Great Chat Agent. The right wording with a focus on empathy, and a positive slant can help you keep the conversation moving forward, and it can minimize escalations. Learn more about this training.

How To 58

How To Training Tips Course 58

delighted

JULY 19, 2019

You likely have heard the term “customer experience” or CX for short, and thought, “of course we want to continually improve and offer the best customer experience possible.”. But, what does Customer Experience (CX) actually mean? What is a Customer Experience (CX) program?

Resources 56

Resources Customer Journeys Customer Experience Net Promoter Score 56

Myra Golden

DECEMBER 19, 2016

One of the tips in the book was called Post-It Note Therapy. Here’s something else you can give your employees: Great training to position them to deliver the best possible customer experience. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Call Center 40

Call Center Tips Video Course 40

Myra Golden

SEPTEMBER 21, 2016

When you do, you continue to resonate with your customer and you’ll almost certainly regain customer goodwill. In my email eLearning course, I share with your employees what made the Blue Apron email great and I walk them through the 3 Elements of a Great Email Experience.

Travel 96

Travel How To Feedback Examples 96

Myra Golden

AUGUST 16, 2016

My dad and mom had, of course, heard the news before. Now you can give your representatives even more great skills for delivering the best customer experience and for handling difficult customer situations. Another possible outcome is he will be bedridden.”. But this was my first time hearing the news from the surgeon.

Customer Service Representative 40

Customer Service Representative Customer Service Tips Video 40

Myra Golden

NOVEMBER 15, 2016

And he thought my employees really needed to learn how to strategically create calm so that they could get the screaming customer to stop talking and listen to them. So, I spent the next 7 weeks learning everything I could about verbal Aikido and designing a training course for my team. I thought that was a brilliant idea!

Call Center 76

Call Center Training Video How To 76

Myra Golden

SEPTEMBER 7, 2016

For help in how to talk to customers, check out: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

MARCH 19, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Customer Service eLearning – 10 courses to improve the way your employees talk to customers over the phone and email.

Airlines 86

Airlines Customer Service Training Customers Training 86

Myra Golden

SEPTEMBER 21, 2016

In my email eLearning course, I share with your employees what made the Blue Apron email great and I walk them through the 3 Elements of a Great Email Experience. I talk about how to strategically use personal pronouns, just like Tori did and I cover tips for how to make emails personable and friendly. toward a future order.”.

How To 40

How To Travel Feedback Examples 40

Myra Golden

SEPTEMBER 7, 2016

Here’s help to make sure your employees talk to customers in a friendly and warm way: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 40

Call Flow Video Training Interaction 40

Myra Golden

NOVEMBER 15, 2016

And he thought my employees really needed to learn how to strategically create calm so that they could get the screaming customer to stop talking and listen to them. So, I spent the next 7 weeks learning everything I could about verbal Aikido and designing a training course for my team. I thought that was a brilliant idea!

Call Center 40

Call Center Training Video How To 40

Myra Golden

MARCH 6, 2017

These 3 things are game-changers in your customer experience. And if you’re ever stuck on how to help your employees with empathy, connection or acknowledgement, I designed a 10-course customer service eLearning suite based on these 3 pillars. I also teach these 3 pillars in my onsite training.

Customer Service 45

Customer Service Government Connections Customers 45

Myra Golden

AUGUST 29, 2016

Almost never is the problem the customer service professional is responding to their fault. Of course it’s not your fault. But you are representing your company and you have a responsibility to actively work to regain customer goodwill. So why would you need to apologize personally for the problem?

Customer Satisfaction 49

Customer Satisfaction Loyalty Policies Customer Service Training 49

Myra Golden

AUGUST 29, 2016

Almost never is the problem the customer service professional is responding to their fault. Of course it’s not your fault. But you are representing your company and you have a responsibility to actively work to regain customer goodwill. So why would you need to apologize personally for the problem?

Customer Satisfaction 49

Customer Satisfaction Loyalty Policies Customer Service Training 49

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Software 40

Software Customer Experience Company CRM 40