Avaya

JUNE 22, 2017

Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. Plus, you can meet Avaya and salesforce team members as they demonstrate the handling of simultaneous customer transactions over all channels. Explore your customer experience.

Call Center 51

Call Center Customer Experience Contact Center Customer Journeys 51

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. Making it happen: Brands that have a presence across digital channels are always better positioned to serve customers. It’s a winning combination.

Self Service 168

Self Service Contact Center Entertainment Call Center 168

NICE inContact

OCTOBER 23, 2018

SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. But as the demands on SeaWorld’s contact center grew over the years, its on-premise contact center system kept it stuck in the past.

Contact Center 122

Contact Center Entertainment System Connections 122

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

In today’s Omni channel world, companies often struggle to deliver a seamless customer experience. This is because as customers navigate the different channels to solve for a specific query (such as web, mobile, IVR, chat, voice, etc.,) ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Think Customers

NOVEMBER 18, 2019

These are the “I want [fill in the blank] moments” where consumers are looking for information, entertainment, assistance, or something else. Omnichannel engagement, such as app usage, browsing behavior, email engagement, and social interactions. Remember, people are omnichannel, so data needs to be omnichannel too.

Data 40

Data Strategy Customer Journeys Omni-Channel 40

Avaya

JUNE 27, 2017

A unique walk-through capability enables guests to independently navigate their hotel experience with support from a contact center if needed. This purpose-built omnichannel solution seamlessly integrates all traditional and digital channels, offering visibility and management for continual improvement.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

SurveySparrow

SEPTEMBER 28, 2021

However, ConvyAI comes out on top because of its focus on giving omnichannel experience to customers and helping them whenever and however they need it. . These bots can be built to increase contact center productivity, automate tasks, and improve the operational efficiencies of a company.

Chatbots 52

Chatbots Social Media e-support Analytics 52