Average Handle Time Contact Center Entertainment Omni-Channel 
Magellan Solutions
JULY 5, 2021
Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. This retailer outsourced another contact support center to manage their customer care. They added another outsourcing partner as First Contact Resolution (FCR) hovered around 76% and there was a spike in the Cost Per Call (CPC). .
TechSee
JUNE 25, 2019
Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.
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