Magellan Solutions

JULY 5, 2021

Innovation and improvements in technology now highlights its non-voice customer support as well. . First time to outsource a contact center to handle inbound customer support for their live-streaming platform. Case 5: B2B On-site Entertainment Provider. Live Chat Support. Case 4: Global Sports Media Network.

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

TechSee

JUNE 25, 2019

Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.

Technology 122

Technology Customer Service Contact Center Gamification 122

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. How can you deploy real-time communication across various channels without blowing your budget? CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Small and medium-sized contact centers, in particular, may find this burdensome. How can you deploy real-time communication across various channels without blowing your budget? CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. Talkdesk also made an industry-first promise: 100% uptime SLA (you can learn more about it here ).

Self Service 78

Self Service Conference Entertainment Contact Center 78

Avaya

JUNE 22, 2017

Plus there will be numerous opportunities to meet subject matter experts in the invitation-only, relaxed-social-setting Avaya Innovation Lounge. Learn how you can design, build and run omnichannel contact center solutions with our flagship Avaya Oceana™ Solution for customer engagement. Explore your customer experience.

Call Center 51

Call Center Customer Experience Contact Center Customer Journeys 51

GlowTouch

MARCH 1, 2021

The Luxury of Entertainment & Convenience. After practical needs, entertainment and convenience are two of the biggest themes in connected cars. Having a premium entertainment system and all the latest features to make life a little easier provides an air of luxury. To learn exactly how we can help, contact us today!

Connections 52

Connections Consumers Entertainment Travel 52