NobelBiz

FEBRUARY 27, 2024

Predictive dialers are particularly beneficial for sales and marketing campaigns, enabling agents to reach more potential customers in less time. In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Talkdesk

DECEMBER 5, 2017

Inside sales is equal parts art and science, with two seemingly competing goals: building personal connections with prospects and increasing the frequency of sales conversations. Talkdesk has put together an evaluation form to help your team determine whether you’re getting the most out of your inside sales technology.

Sales 40

Sales Technology Contact Center Contact Center Software 40

Vonage

MARCH 28, 2019

All these things impose costs – the cost of lost sales and lost customers, the cost of replacing agents, the cost of rebuilding your reputation in order to compete. consumers want more human interaction when they contact the businesses they deal with. So ask yourself: what were you thinking when you first implemented IVR?

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

NobelBiz

NOVEMBER 13, 2023

What NobelBiz can bring to the table: A unified platform for all communication channels Highly redundant voice carrier network with 99.99% uptime Advanced productivity tools designed for call centers Cost-effective telecom solution with global coverage Customer Lifetime Value (CLV) Enhancement CLV stands for Customer Lifetime Value.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NICE inContact

AUGUST 11, 2016

For their sales teams, Mitchell is able to make more outbound calls with the click-to-dial feature. Move your business forward with inContact’s cloud contact center software. They have created personalized routing based on CRM data, resulting in a 10% increase in their Customer Satisfaction Score.

Customer Satisfaction 128

Customer Satisfaction Contact Center Software CRM Contact Center 128

NobelBiz

NOVEMBER 27, 2023

Enhanced Call Categorization: Modern call logging software allows businesses to categorize calls based on specific criteria, such as sales inquiries, customer complaints, or general inquiries. With enhanced monitoring, businesses can optimize call handling, improve customer service, and enhance overall call center performance.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

Playvox

NOVEMBER 4, 2021

Your contact center software and telephony system are key components that dictate how you interact with your customers. If your competitors offer a broader range of channels for support and sales, then you need to update your contact center software to level the playing field or, even better, get ahead of the competition.

Contact Center 52

Contact Center Technology Contact Center Software Call Center 52

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

Education Services Group

JULY 22, 2021

Added two net new clients through outside sales & marketing efforts. Total Q2 earnings increased substantially year-over-year by driving incremental profitability on a larger sales base. Q2 2021 client expansions: Global contact center software leader. Public data storage hardware and software company.

Customer Success 52

Customer Success Wireless Contact Center Software Consulting 52

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

JULY 18, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules. Kevin, leveraging his expertise in sales management and insurance, will delve into data-driven results and the power of data modeling.

Management 52

Management Call Center Contact Center Software Contact Center 52

NICE inContact

AUGUST 9, 2018

For example, CSAT may highlight a critical product deficiency that requires a response from R&D, product management, customer service, and sales to ensure that: Customers are not sold something that is broken or impossible. Are you tracking these 3 customer service metrics in your contact center?

NPS 123

NPS Metrics Net Promoter Score Customer Service 123

NICE inContact

AUGUST 9, 2018

For example, CSAT may highlight a critical product deficiency that requires a response from R&D, product management, customer service, and sales to ensure that: Customers are not sold something that is broken or impossible. Are you tracking these 3 customer service metrics in your contact center?

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

NobelBiz

JUNE 13, 2023

Embracing Ethical Telemarketing Practices Ethical telemarketing practices include respecting the National Do Not Call Registry, providing accurate caller ID information, and refraining from deceptive sales tactics. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

FEBRUARY 21, 2023

NobelBiz OMNI+ is a complete cloud contact center software equipped with a complex toolbox of features, functions, and integrations carefully designed to manage the operations of every type of contact center. Just so you know, contact center software can also incorporate the concept of priority.

Customer Service Strategies 52

Customer Service Strategies Tips Strategy Customer Service 52

Talkdesk

MAY 12, 2020

Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Training Tips Call Center 119

NICE inContact

AUGUST 9, 2018

For example, CSAT may highlight a critical product deficiency that requires a response from R&D, product management, customer service, and sales to ensure that: Customers are not sold something that is broken or impossible. Are you tracking these 3 customer service metrics in your contact center? Bain and Company, Inc.,

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Playvox

JUNE 28, 2022

Letting people connect with you their way will drive more sales. Omnichannel contact center software has evolved to include unified routing and interaction histories that are available from one channel to another, making the relevant customer history available to agents at all times. ENJOYING THIS ARTICLE?

Contact Center 84

Contact Center Omni-Channel Tools Contact Center Software 84

Talkdesk

FEBRUARY 4, 2020

Regardless of industry or sales model (B2B, B2C), business has been forever changed by the customer’s insistence on technology excellence. As most industries have embraced cloud-based offerings for their call centers, vendors have responded with (sometimes empty) promises of close to 100 percent uptime.

Self Service 52

Self Service Contact Center Software Call Center B2C 52

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Don’t miss out—watch today! Well, they’re not!

Call Center 52

Call Center Metrics Contact Center Customer Satisfaction 52

UJET

JUNE 25, 2021

Contact Center software that supports agents in connecting with their customers is essential. Because while robots and learning algorithms excel at straightforward, repetitive tasks, they are not yet able to fully tap into the power of human empathy communication required for more complex issues.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

NICE inContact

JUNE 30, 2016

With this in mind, it’s easy to see the value of modern contact center software all-in-one packages. Speech Analytics can also drive revenue through optimized marketing, sales conversions, identifying additional customer needs, and reducing customer churn.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

Playvox

APRIL 21, 2023

Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team. For example, you could add chat to your channel offering and then train your team on the differences in handling chats compared to email and voice.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

VDS

SEPTEMBER 17, 2020

In the agent space, no one is more impacted by dated contact center software than the call center agents. Nick’s background in sales, marketing, and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

Virtual Agent 52

Virtual Agent Customer Service Self Service Contact Center 52

NobelBiz

APRIL 3, 2023

Rigorous quality management systems in call centers help ensure customers have the best possible experience, which not only strengthens your brand’s reputation but also leads to long-term customer loyalty. Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management?

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

SEPTEMBER 26, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob.

System 59

System Customer Experience Call Center Contact Center 59

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

APRIL 25, 2017

When the company was founded, Talkdesk offered the first 100% web-based contact center solution. A few years later, Talkdesk was the first contact center software to offer one-click integrations with business tools. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. About Talkdesk.

Contact Center Software 40

Contact Center Software Contact Center B2C Call Center 40

NobelBiz

FEBRUARY 22, 2023

When making sales and outbound calls from one region to another, virtual numbers creates a sense of connection and proximity that is important. Your sales force may take satisfaction in convincing customers to buy products or service they didn’t know they wanted, but it can only do so if the phone is answered in the first place.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

When making sales and outbound calls from one region to another, virtual numbers creates a sense of connection and proximity that is important. Your sales force may take satisfaction in convincing customers to buy products or service they didn’t know they wanted, but it can only do so if the phone is answered in the first place.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

Talkdesk

JUNE 22, 2017

After struggling with poor call quality and an inability to handle the rapidly increasing call volume on their previous call center software provider, Five9, EF decided to move to Talkdesk to improve the contact center experience for their sales leads.

Contact Center 40

Contact Center Contact Center Software Call Center Travel 40

NobelBiz

MAY 2, 2023

Low Conversion Rates Low conversion rates may result from untrained agents, lack of a compelling value proposition, the inability to establish rapport with prospects, and last but not least, a subpar CRM that is not in sync with your contact center software. It is essential to have up-to-date and accurate data.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

ViiBE Blog

MAY 13, 2021

Still, the software running behind the scenes plays a crucial role in ensuring optimum customer service. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. Which software is used in call centers?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52