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How Gamification Can Help Call Centers Operate More Efficiently

Playvox

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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How to Re-energize Your VoC Program

Lumoa

VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences. In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Here are some key insights.

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Webinar: The Future of Customer Service

CSM Magazine

The modern consumer expects to be able to interact with your brand across multiple channels. Join this exclusive 45-minute webinar (or receive the recordings) here. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci. Join this exclusive 45-minute webinar (or receive the recordings) here.

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September 2023 Atlas Highlights

Lithium

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

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Seven technologies to improve customer service in SMBs

Vonage

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

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Why Sweaty Betty Doesn’t Sweat Quality Management

Playvox

The boost in product demand, fueled by more people working from home, as well as changing consumer lifestyles, meant Sweaty Betty had to grow its team to meet the surge in demand. More companies are using gamification to train their employees. In 2019, the lifestyle brand had 12 customer care agents.