Blake Morgan
JUNE 13, 2023
For Barry, that trust and connection come from investing in the contact center to create the best human interactions possible. Investing in the contact center isn’t an option–it’s necessary for a customer-focused company. Technology leaders all sit within earshot of people taking calls and talking to customers.
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? For Squaremouth to be totally customer-focused, everyone in the organization must feel connected to the customer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
NOVEMBER 27, 2023
It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience. We’ll discuss 10 ways to deliver great customer service that pave the way for lasting connections. Let’s explore the 10 ways to deliver great customer service.
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 18, 2017
It can be the traditional customer service team who fields questions and complaints. It can come through a customer simply calling, for any reason, to connect with someone inside the company. The customer may reach out to the company via social channels, a website, a text message – really any interaction with the company.
Vonage
JUNE 28, 2017
customer service he received from a taxi driver. Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. When in fact, a nice but useless person won’t create a happy, loyal customer.
ShepHyken
DECEMBER 26, 2018
When you figure out a customer’s Why and can scale it to meet the reasons and needs of a larger group, you connect on another level that brings customers back, again and again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
Expert insights. Personalized for you.
59 
Let's personalize your content