Connections Customer Confidence Customer Focused Exceptional Customer Service 
Magellan Solutions
NOVEMBER 27, 2023
Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.
ShepHyken
FEBRUARY 14, 2018
The point is that great customer service makes price less relevant. Three out of four people are willing to pay more for “exceptional” customer service. And what defines “exceptional” customer service? Maybe customers wouldn’t pay double the normal price, but what if they would?
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