ShepHyken
AUGUST 17, 2022
I’ll admit that drawing a comparison between a broken tray table and the landing gear on the plane is a stretch. My favorite version of this type of comparison is the restroom at a restaurant. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Or is it? .
ShepHyken
SEPTEMBER 1, 2021
Some of my B2B clients don’t think they have to meet Amazon’s level of service. Some think it’s an unfair comparison. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The reason I bring this up is that I get pushback from the B2B world. Follow on Twitter: @Hyken.
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ShepHyken
JULY 6, 2022
In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.
Michelli Experience
JANUARY 4, 2017
Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application. As such, a customer service toolkit is only as good as the judgment and skill of the person using it.
Vonage
DECEMBER 13, 2018
A lot of non-productive time is devoted to explaining away why your scores aren’t really all that bad; defending yourself with comparisons to even poorer performers within your industry; or debating the survey methodology, questions, or sample size. Double down on customer service training. It will pay off.
ShepHyken
JANUARY 18, 2021
Second, to use the author’s words, “Customer service is an ethos, not a department.” Userlane) A brief comparison between two customer self-service solutions for B2B businesses in terms of the functional and emotional experience they provide and their cost-saving potential. by Tracey Ruff.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
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