ShepHyken

JANUARY 31, 2020

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with. Conclusion.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Think Customers

NOVEMBER 1, 2021

The key to a successful cold transfer is to communicate clearly with the caller, said Tia McDougal, operations manager at TTEC. Also, if callers are going to be cold transferred, McDougal recommends directing them to self-service options if any are available. To make transfers as seamless as possible, communication is key.

Self Service 52

Self Service Net Promoter Score Contact Center Average Handle Time 52

Comm100

NOVEMBER 3, 2017

It often revolves around established social media policies, adding color, and bringing to life the published guidelines. Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Social Media “Never Have I Ever”.

Social Media 112

Social Media Course Training Marketing 112

CSM Magazine

APRIL 28, 2016

How well your processes are constructed determine the level of service received by your customer. Process participants can communicate their requirements for completing their part of the process. Customer communication points can be identified. Confident employees create happy customers.

Customer Retention 40

Customer Retention Guidelines Exercises Feedback 40

ShepHyken

AUGUST 7, 2020

What Can Your Customer Service Team Learn From Disney? Know what your customers are exactly looking for. Understand your customers’ needs and requirements. Establish communication channels to facilitate the flow of customer information. Deliver Personalized Services.

Customer Service 126

Customer Service Guidelines Exceptional Customer Service Lifetime Customer 126

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

ShepHyken

AUGUST 26, 2016

work to prove or debunk a myth (or myths) through a series of experiments involving trial and error, advanced exploration and communication. MYTH – Great customer service is about being quick to resolve problems. BUSTED- It’s about great communication. Everything starts with communication.

Customer Service 0

Customer Service Policies Communication Training 0

Magellan Solutions

APRIL 4, 2024

They’re highly trained and knowledgeable individuals who are well-versed in your products, services, and processes. They undergo extensive training to develop strong communication and typing skills, ensuring they can convey empathy and provide clear, concise responses, even through a text-based medium.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

LiveChat

MARCH 18, 2016

A large portion of your customers will use it to get in touch with you. It’s also an integral part of any multi channel customer service strategy. As long as customers get answers, it’s all good. Addressing the customer by name. When talking to a customer, use their name. Emails are really convenient.

Customer Service 28

Customer Service How To Multi-Channel Customers 28

Help Scout

AUGUST 12, 2021

That’s a long time when it comes to the internet, but relatively new as a form of human communication. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. Limited communication and context. Higher staffing levels. Will you be snarky or serious?

Social Media 145

Social Media Customer Service Strategies Tips Customer Service 145

ShepHyken

FEBRUARY 24, 2017

Whether it’s negative news of a natural disaster, a C-level scandal, a product recall, or a workplace tragedy, or a positive event like a product innovation, an upbeat earnings report, or an IPO, your contact center must be prepared for when there are dramatic increases in interactions across all communication channels. Desktop Integration.

Contact Center 84

Contact Center Social Media Guidelines Training 84

SurveySparrow

JUNE 21, 2019

Benefits of Omnichannel customer service: It connects your customers with individual customer interaction touchpoints over a myriad of channels thus making them think and experience a taste of the product repeatedly. This helps to bring the customer closer to the end of the sales cycle.

Omni-Channel 56

Omni-Channel Customer Experience Tips Social Media 56