Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. 4 steps to boost customer experience: 1. 4 steps to boost customer experience: 1. Provide a smartphone and mobile-ready contact center software. Does it make them mobile?

Contact Center 94

Contact Center Customer Experience Contact Center Software Banking 94

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

JUNE 13, 2023

When it comes to business communication, one common issue you might face is having your numbers labeled as spam. The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients.

Measurement 97

Measurement Guidelines Contact Center Contact Center Software 97

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact Center Software Call Center Telecommunications 52

NobelBiz

JUNE 29, 2021

In fact, Businesses must cope with customers who use a wide array of communication channels. To adapt to all of these changes, it's critical to develop a typical customer experience based on client segmentation. This may be done with through customer journey mapping.

Customer Journeys 98

Customer Journeys Customer Experience Customers Communication 98

NobelBiz

MARCH 29, 2022

With the rise of digital technology and the emergence of new communication channels, the concept of customer interaction has taken on a whole new dimension. It is becoming more common and visible as a result of digital communication platforms that enable multichannel interactions between customers and call centers.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

NobelBiz

JULY 6, 2021

A Customer Journey Map is a shared representation of all the aspects of increasingly sophisticated hybrid, physical, and omnichannel of a clients' interraction. This mapping reveals new usage, changes in behavior, preferred and avoided communication platforms, as well as your competitive strengths and limitations.

Customer Journeys 52

Customer Journeys Customer Experience Omni-Channel Customers 52

NobelBiz

NOVEMBER 9, 2021

Being customer centric entails directing the whole organization's attention on the client. But, in an age where all communication channels are interconnected, isn't it natural to be customer-oriented to better meet their expectations? The post Customer Centricity: How to Build a Strategy Around Your Clients?

Customer Centricity 52

Customer Centricity Strategy How To Meeting 52

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

FEBRUARY 1, 2022

It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022?

Knowledge Base 52

Knowledge Base Contact Center How To Communication 52

NobelBiz

SEPTEMBER 7, 2021

Customers' favorite mode of communication remains the voice channel, or simply telephony. As a contact center, how can you tell whether your phone campaign is working? While digital channels continue to grow in popularity. Then there's the question of how to pick the proper measurements.

Contact Center 52

Contact Center How To Measurement Communication 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. It’s about potentially losing vital information, extending call times, and frustrating both your customers and your hard-working agents.

Contact Center 59

Contact Center Call Center Abandon Rate Contact Center Software 59

NobelBiz

MARCH 22, 2021

More than just a system for controlling inbound and outbound calls, telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. But what are the most important functions to look for in a CRM for Customer Service?

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. What is the aim of customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MAY 22, 2023

Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. Your phone system is more than just a communication tool. It’s a connection between you and your customers, a facilitator for internal coordination, and a key player in ensuring seamless operations.

System 52

System Contact Center Call Center Communication 52

NobelBiz

FEBRUARY 22, 2022

You need dependable telephone access to run an effective contact center. While most work is now performed on networked computers, businesses still require phones for day-to-day communication. While many contact centers were forced to close, businesses that used VoIP technology could readily accommodate remote teams.

Contact Center 52

Contact Center Telecommunications Call Center System 52

NobelBiz

APRIL 25, 2023

This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential. Implementing these tactics will save money and enhance customer satisfaction and overall business performance. How can workforce optimization help in managing call center expenses?

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

SEPTEMBER 5, 2023

Telemarketing and call center operations form the backbone of many businesses, enabling them to connect directly with their audience. Within this framework, the twin metrics of connection rate and contact rate play pivotal roles. In the call center world, they are the yin and yang of meaningful customer interactions.

Contact Center 59

Contact Center Connections Call Center Telecommunications 59

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 11, 2022

A Key Performance Indicator (KPI) measures the amount of positive impact generated by your customer interactions. What is exactly The Call Center Net Promoter Scores (NPS)? The Net Promoter Score is an inbound Key Performance Indicator that assesses your customer happiness. How to measure Your Contact Center’s NPS?

Net Promoter Score 52

Net Promoter Score Call Center NPS Contact Center 52

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. And here are the 10 biggest call center factors risks.

Contact Center 52

Contact Center Call Center First Call Resolution How To 52

NobelBiz

APRIL 12, 2021

This includes mandatory updates to the servers and keeping an IT staff, all while maintaining decent telecommunication within the company. This means that there is no need to mount servers and desk phones for telecommunication systems. You can listen to them, erase them, or customize them to send them via email.

Contact Center 52

Contact Center Telecommunications Software CRM 52

NobelBiz

SEPTEMBER 21, 2020

Social media brand engagement jumped to 80% , with more and more consumers reverting to other means of communication for their issues. Furthermore, 50% of call centers report spikes in digital channel traffic during the Pandemic. Learn more about the truth about AI in call centers from Customer Think. More details here.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

MAY 2, 2022

If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. Call routing is an effective approach for improving customer service efficiency. The latter will be able to better attend to the demands of the caller.

Contact Center 52

Contact Center Strategy Call Center Wait Times 52

NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. You are still free to choose how to use the software.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. This is why certain telecommunications firms have created UCaaS solutions. What does the future hold for such technology?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52