Chief Customer Officer Employee Experience Leadership System 
Customer Bliss
NOVEMBER 1, 2018
As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?
Customer Bliss
OCTOBER 25, 2018
His team created check-in systems, clear signage indicating where things are located, and floating greeters who wear visible tags to help greet and guide visitors who are unsure of where to go. Lee also credits a great internal value system that helped them usher in this new system. Zone two : this is the common and lobby areas.
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Customer Bliss
JUNE 14, 2019
How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg , the first global chief customer officer at Johnson & Johnson. Either they had worked for you before or you had peripheral experience. About Chester Twigg.
Customer Bliss
OCTOBER 4, 2018
Thankfully, there are leaders in the airline industry who understand this and are working tirelessly to improve both of these experiences. In today’s episode, you’ll hear from Karen Ellis , the Chief Customer Officer of San Antonio airport , and Sonya Lacore , Vice President of Inflight Operations at Southwest Airlines.
Thematic
MARCH 27, 2024
Watercare, New Zealand's largest water and wastewater utility, are responsible for bringing clean water to people and managing the waste water systems that safeguard the Auckland environment and citizen health. Along the way they demonstrated that improving the employee experience has a positive impact on customer experience.
Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. How do you create great service for such a complex system? 5 Steps to CX Management in the First 3 Months of Your Leadership Role. Prove to the C-Suite that you’re a partner.
Qualtrics
MAY 22, 2019
Jeanne’s expertise comes from being a five-time Chief Customer Officer, having taken her first role at Land’s End in 1983, aged 26 and before ‘customer experience’ had really been defined as a discipline. What we have now is organizations of exhausted heroic front line employees,” says Jeanne. she asks. “I
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