SmartKarrot

SEPTEMBER 3, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Sydney, New South Wales, Australia Organization: Restocq As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Roadmap Case Study Training 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

NOVEMBER 30, 2023

Before the ink dries on the sales contract, the groundwork for risk mitigation should commence. This process ideally initiates during the sales cycle, ensuring that potential issues are identified and addressed before they have a chance to escalate. One common challenge is the transition of key decision-makers during the sales process.

Management 10

Management Case Study How To Roadmap 10

SmartKarrot

MARCH 30, 2022

Lead the strategic customer success team and provide guidance, mentorship and build culture. Manage customer relationships and become the trusted advisor for the customer. Expand Domo footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

SmartKarrot

APRIL 14, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will be responsible for advancing meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

AUGUST 26, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Switchee As a Customer Success Manager, you will be owning the complete success of your customers, including implementation, product adoption, retention, and growth. Implementing customer change programmes.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Stay up to date with Customer industry trends. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

OCTOBER 17, 2022

Manage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts. Support the marketing programs that develop customer-specific case studies and references. Build and maintain strong, long-lasting customer relationships.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

CustomerSuccessBox

DECEMBER 4, 2018

According to Paul Reeves , CEO of Customer Kaizen , which helps tech companies leverage Customer Success profitably, the first step is to understand what the customer wants to achieve, how they measure that, and then ensuring the subsequent steps are designed to deliver and track that.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

NOVEMBER 26, 2020

Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. testimonials, case studies, attending events).

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

SmartKarrot

OCTOBER 13, 2020

Role: Director, Customer Success Location: Burbank, CA, US Organization: CyberCoders As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base. Drive engagement and establish strong relationships with clients.

Customer Success 10

Customer Success Case Study Roadmap Metrics 10

SmartKarrot

JUNE 29, 2021

Apply here: [link] Role: VP, Customer Success – APAC Location: Sydney, New South Wales, Australia Organization: ON24 As a VP of Customer Success, you will directly manage and support the APAC Customer Success team. Build executive-level customer relationships. Apply here: [link].

Customer Success 10

Customer Success Leadership Case Study Roadmap 10

SmartKarrot

DECEMBER 29, 2020

Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Collaborate with Sales to lead annual and quarterly business planning cycles.

Customer Success 10

Customer Success Case Study Roadmap Touchpoint 10

Survicate

MAY 24, 2021

CRM integrations: You can feed your survey responses to Intercom, Hubspot, ActiveCampaign, Klaviyo, or any other customer relationship management system to set up automated triggers and follow-up messages. Step #2: Feed customer feedback into your product roadmap. Free-to-Use Customer Testimonials Survey Template.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

SmartKarrot

JANUARY 13, 2021

As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

SmartKarrot

NOVEMBER 5, 2020

Figure out more opportunities for Innovaccer to grow relationships with customers which aligns with customer’s success. Handle customer escalations and ensure appropriate actions are taken to address customer concerns. Communicate requests discovered during customer interactions into the Product Management team.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

MARCH 16, 2021

Drive continuous improvement through updating internal processes and implementing best practices influence future lifetime value of customers by ensuring the customers accomplish their goals and effectively recognize and communicate the value Terminus brings to their organization. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. An attractive method – though previously quite expensive for the brand – is where customers can simply pay with points at checkout.

Loyalty 59

Loyalty Trends Data Marketing 59

SmartKarrot

MAY 19, 2020

Those times are gone when the companies used to make one-time sales to their customers after which the customer relationship would terminate, well, sometimes after a brief period of the post-sales support.

Net Promoter Score 10

Net Promoter Score Management Effort Score Customer Success 10