A CX Centric case study Mandisa Makubalo
CX Centric
APRIL 24, 2021
In solving the analytics set up problem, Mandisa and her team set up a series of actions that would, combined with metrics quantity a “qualified” lead to also manually assigning point values to different actions that users executed on the site. Achieved Results The not-for-profit organisation saw a substantial change in their systems.
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