ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. And two years into Covid-19, AI assumes an expanded role in the customer service landscape.
Vonage
AUGUST 11, 2015
Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!
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Bold360
MARCH 15, 2018
Yet, many companies still make it extremely difficult to solve problems on their own and yet don’t have the resources to take care of every customer request in a timely manner. Traditionally, self-service has been used for customer deflection – keeping customers with simple (and sometimes silly) questions out of the call center.
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
CSM Magazine
JANUARY 12, 2022
Savvy customer service managers know the substantial compliance risk created by any communication that goes to the wrong recipient under the Telephone Consumer Protection Act. According to the Federal Communications Commission, callers must obtain consent from the person actually called, not the person they intend to call.
Magellan Solutions
JULY 26, 2021
Order Processing Call Center helps improve these 5 key steps in order processing workflow. Any company’s order processing procedures are unique to its business and customer needs. Order processing call center is now becoming an effective strategy to maximize accuracy, cost efficiency, and productivity. .
Talkdesk
APRIL 23, 2020
From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count.
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