How Have your Customers’ and Employees Expectations Changed?
CX Accelerator
JULY 1, 2020
Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Haircuts: Before: A hairdresser cut my hair.
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