Retail Industry Transformation = Selling Things ? Selling the Experience
SuiteCX
JUNE 16, 2017
They also expect to be able to order, return and browse in the channel of their choice: online, in store, chat, mobile app etc. Consumers expect that retailers will know who they are across channels. They want to be able to start the transaction in one channel and finish it in another. Retailers are no longer selling things.
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