What Qualifies As a GOOD Net Promoter Score (NPS)?
ClientSuccess
MAY 24, 2022
As a customer success professional, you’ve likely heard many times about the Net Promotor Score (NPS). Then, the answers to NPS survey questions are aggregated together to form the NPS score. First, you need to separate your NPS survey answers into three buckets: Promoters, Passives, and Detractors.
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